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ConnectWise Assist Help Desk
Our 24/7/365, white-label Help Desk works on your behalf to route and directly respond to client tickets and issues via chat, email, or phone. With a CSAT score of 4.75 (out of 5), our techs help you exceed your goals to shorten resolution time and get client chats and calls answered faster.
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ConnectWise Assist Dedicated Tech
A good tech is hard to find, so we take the pressure of finding and keeping full-time talent off your shoulders. Our Dedicated Techs learn the ins and outs of your business, solve problems your in-house team doesn’t have the time or skills to accomplish, and add value to your services—one project at a time.
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ConnectWise Assist Tech Advantage
Your techs are good at what they do, so let them work on projects that let them shine. Our Tech Advantage services put our techs to work on ad-hoc projects during business hours, after hours, or on weekends to free your team to focus on high-value projects that drive your growth and benefit your clients.
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Fully staffed Help Desk teams give you the expert support and guidance you need to deliver value to your clients without the massive technology and resource investment to build and maintain your teams in-house.
Boost Profits & Client Satisfaction
With added capabilities and skills from ConnectWise Assist, you’ll be able to provide better, faster support to maximize client satisfaction and drive results for both you and your clients’ businesses. Keep costs low to boost profits and get on the path to sustainable business growth.
Secure New Competencies
The talent and skills gap in IT continues to grow, but you’ve got an ace up your sleeve with ConnectWise Assist. Tackle whatever challenges your clients throw at you with experienced techs and never worry about recruiting, training, or retaining top talent every again.
Our techs receive monthly training to stay up to date on the latest software and industry trends, so whatever your clients throw your way, our techs are ready to respond.
Are you looking to grow, but your budget is holding you back? ConnectWise Assist allows you to expand your services, take on more clients, and add more services without significant investments in time or money.